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| Internet Help Desk |
| 1-877-499-5417
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Sodak.com/BlackHills.com wants to make your time on the Internet as easy and fast as possible. We have a 24-hour help line you can call, anytime you need it, to receive help for your internet connections.
OUR HELP DESK IS READY TO HELP YOU WITH THE FOLLOWING
Please Note: This website offers information on many items that the Phone Tech Support DOES NOT support, such as Pegasus Mail. If you need Support on items not listed below, you will need to contact the companies that produce those programs.
| OPERATING SYSTEMS |
SOFTWARE |
- Windows 95
- Windows 98
- Windows ME
- Windows 2000
- Windows NT 4.0
- Macintosh 7.5.3 or greater
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- Microsoft Internet Explorer
- Microsoft Internet Mail & News/Outlook Express
- Netscape
- Netscape Mail
- Eudora
- WS_FTP
- CuteFTP
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| PC MINIMUM REQUIREMENTS |
MACINTOSH MINIMUM REQUIREMENTS |
- Pentium processor or equivalent
- 14.4 bps modem or faster
- 32 Mg of RAM or more
- CD Rom
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- CD Rom
- Mac PPP, Free PPP, Config PPP, or OTPPP already installed
- 14.4 modem or faster
- 16 Mg or RAM or More
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Resolving Problems OnLine
Resolving Problems can be tricky sometimes. The information below helps to cover some of the basics when trying to find solutions.
| Windows
95 Troubleshooting
First, double-click on the My
Computer icon. Then double-click on the Dial-Up Networking icon. Once in
Dial-Up Networking, right click on the icon for Sodak.com or BlackHills.com, and click on Properties. |
After clicking on "Properties", make sure you are dialing the correct number. Then click on "configure". If
you have a 14.4Kbps modem, set the Max. speed to 19200; if you have a 28.8Kbps or a
33.6Kbps modem, then set the Max. speed to 38400; if you have a 56kbps modem, then
set the Max. speed to 57600.Click on the "Connection
tab at the top. Click on "Port Settings" in the bottom left. Both the
Receive and Transmit buffer should be 3/4 of the way to the right. Click on OK
twice.
Beside Configure, click on "Server Type". Under Advanced
Options, nothing should be checked. At the bottom of the screen, under Allowed
Network Protocols make sure that the only item checked is TCP/IP.
Beside TCP/IP, click on the "TCP/IP Settings". Server
assigned IP address and Server assigned name server addresses should be
checked.
Once completed, click on OK three times. Exit out of Dial-Up Networking,
and click on the button, then click on Settings, and Control Panel.
Once in Control Panel, double-click on the Network icon . Once in "Network,
double-click on TCP-IP. Click on "IP Address", it should read Obtain
an IP Address Automatically.
Click on "WINS Configuration", it should read Disable WINS Resolution.
Click on "DNS Configuration, Disable DNS should be checked.
ALSO: Make sure your Dialup username is correct
If you use the FiberCom Dialup Numbers then - "username@blackhills.com"
If you use the GoldenWest Dialup Numbers then - "username@sodak.com"
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| Windows
98 Troubleshooting First, double-click
on the My Computer icon. Then double-click on the Dial-Up Networking
icon. Once in Dial-Up Networking, right click on the icon for your
connection to Sodak.com/BlackHills.com, and click on Properties. |
After clicking on "Properties", make sure you are dialing the correct number. Then click on "configure". If
you have a 14.4Kbps modem, set the Max. speed to 19200; if you have a 28.8Kbps or a
33.6Kbps modem, then set the Max. speed to 38400; if you have a 56kbps modem, then
set the Max. speed to 57600.Click
on the "Connection tab at the top. Click on "Port Settings"
in the bottom left. Both the Receive and Transmit buffer should be 3/4 of the way to the
right. Click on OK twice.
Beside Configure, click on "Server Type".
Under Advanced Options, nothing should be checked. At the bottom of the
screen, under Allowed Network Protocols make sure that the only item
checked is TCP/IP.
Beside TCP/IP, click on the "TCP/IP Settings".
Server assigned IP address and Server assigned name server addresses should
be checked.
Once completed, click on OK three times. Exit out of
Dial-Up Networking, and click on the button, then click on Settings,
and Control Panel. Once in Control Panel, double-click on the Network icon . Once
in "Network, double-click on TCP-IP. Click on "IP Address",
it should read Obtain an IP Address Automatically.
Click on "WINS Configuration", it should read Disable WINS Resolution.
Click on "DNS Configuration, Disable DNS should be checked.
ALSO: Make sure your Dialup username is correct
If you use the FiberCom Dialup Numbers then - "username@blackhills.com"
If you use the GoldenWest Dialup Numbers then - "username@sodak.com"
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BlackHills.com
511 W Jackson Blvd.
Spearfish, SD 57783
info@blackhills.net
Phone: (605) 642-8166
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